Chances are, you’re very excited about the benefits your retail or restaurant operation will reap as a result of migrating from a cash register to a computerized point of sale system. However, the same may not go for at least some of your employees. There will be those whom the idea of ringing up transactions on an unfamiliar, seemingly complex piece of equipment—even if that equipment is really quite user-friendly–strikes true fear. Even the more computer-savvy among your staff won’t necessarily be entirely comfortable with the change.

That’s where training comes in. Reputable software vendors, such as pcAmerica, offer some form of training to their retailer and restaurateur customers, be it on-site, in a classroom, via the telephone or computer, or a combination thereof. Take advantage of this training, but go beyond it. Reassure staff members that you don’t expect them to master the new point of sale system in five minutes flat, even after they’ve undergone one or more modes of training. Offer them opportunities to practice after hours. Provide them with collateral material they can review in their spare time. You may even want to help them over the hump with incentives and little rewards—gift cards in small denominations, for example—for persevering and learning everything they need to know about your new IT setup.

Additionally, emphasize to the more reluctant converts that the features of a computerized point of sale system—for example, touchscreen commands or the bar code scanning function—actually eliminate guesswork and errors at the checkout counter. Moreover, point out that the faster staff members can move customers through the point of sale, the happier those customers will be—and the fewer complaints they themselves will have to field.

In the end, it’s a “win-win” situation for everyone. Don’t let them forget it.

To find out more about how a computerized point of sale system can help your business, contact pcAmerica.