pcAmerica put its new weather-related technology improvements to the test during winter storm Hercules in early January. The slow-moving snow storm closed the East Coast office but employees were able to keep working from home, answering calls and serving their customers.

“We learned several lessons from the wild weather we’ve seen over the last few years, so this time we had the proper protocol and equipment in place to keep the company working even though our office was closed due to a snow storm,” said Mr. Rotbard.  “Our customers know that if the power goes out or the New York Metro Area is hit by a storm, pcAmerica is still open for business, and we can answer their questions, take an order or help solve a problem.”

As part of the company expansion over the summer, pcAmerica implemented a robust new VoIP phone system, which enables employees to take the phones with them and dial or receive calls as if they were in the office from home or anywhere with an internet connection. Mr. Rotbard notified employees to take the phones with them prior to the storm’s arrival.

The phones were not the only improvement the company made. pcAmerica’s servers are housed in a data center that is equipped with redundant electric circuits and backup generators. The new facility is also connected to the data center via a high-speed fiber optic line. The company also has redundant internet and phone lines, so if one provider goes down, the system automatically switches to the back up.