Before deciding on a point of sale system provider, business owners should make sure they are familiar with the service policies offered. There are several key questions to ask;

1. Will they be there when you need them? – Many providers can be difficult to get a hold of if business hours don’t match up due to timezones, or if they keep unconventional hours.
2. What is the RMA (return merchandise authorization) policy? If there is a problem with equipment that makes return or exchange necessary, what sort of time factors will it involve? Small businesses may not be able to afford losing a POS unit for several days, let alone weeks waiting for repairs or replacements.
3. Is there a guarantee? When it comes to customer support, the proof is in the pudding. Support can’t be all talk. Customers need to be able to rely on their POS providers for easily accessible and reliable customer support.

pcAmerica offers leading industry support for all customer needs. They are there when you need them, offering full service 24/7 reliable customer support. pcAmerica will work for you to help solve any problems you may have and get your business up and running again as soon as possible. Plus, they offer hourly training to help avoid those problems in the first place. Reliable support and training is the right solution for any business.