Sure, every retailer is trying to save money these days. However, purchasing POS system components from an ISV or full-service VAR may be preferable to obtaining them elsewhere, even if the cost is slightly higher.

ISVs like pcAmerica, as well as full-service VARs, offer value to their customers in the form of additional support.  Problems can be resolved quickly and effectively, without playing a “waiting-for-service” game or losing money because malfunctioning POS equipment must be taken off-line for an extended period of time.

Unlike sources whose roster of services does not include support, ISVs and full-service VARs also employ teams of experts whose experience allows them to get to the heart of customers’ problems immediately. Their pool of human resources is such that support staff members can firmly establish and consistently maintain a high level of contact—and technical support—with and for clients.

In short, spending more money at the start of a POS system implementation to obtain the support you need later on is the smart solution.