Modifying restaurant orders and transactions isn’t always easy, but it can be—providing that operators leverage the enhanced capabilities of sophisticated, but-easy-to use point of sale solutions such as pcAmerica’s Restaurant Pro Express™.

It’s no secret that employees, when taking orders, sometimes forget to ask customers whether they would like to add or eliminate a condiment or the like from the menu items they are purchasing—and that customers themselves occasionally forget to initiate the requests. Either way, such errors result in frustration on diners’ part and, in situations where the mistake is an employee’s fault, operators must incur the expense of replacing the item with the correct version.  Such problems can be entirely eliminated with a restaurant point of sale system wherein servers are prompted to select the modifiers for each item in customers’ orders and walked through the selections one at a time, leaving no room for error. Modifier groups may be configured to allow more than one selection when applicable.

To minimize waste and the unnecessary expenditures that come with it, operators also need to maintain a better handle on the modification of orders that have already been placed. A restaurant POS software feature that requires manager permission before any order that has already placed may be changed or canceled does the trick perfectly. And there is the added bonus of time savings when multiple items can be selected at the same time, freeing up servers from performing the same operation more than once.

The handling of special situations, too, is better executed leveraging a comprehensive restaurant point-of-sale system. Such situations include managers’ desire to “comp” items for VIP customers or void incorrectly ordered items, as well as the buyback of items by bartenders for  regular customers. Tighter control over “comps”, buybacks and voids is the end-result when, because of the software configuration, they become permission-based exceptions that require a reason code to be selected and all exceptions can be identified via an exceptions report broken down by server ID, date, time and reason code.

For more information visit, www.pcamerica.com.

Next up: the final menu of essential restaurant point of sale software features