With the right tools and human capital in place, top-notch customer service can help a retailer or restaurant gain widespread recognition for its efficient workforce, drive business and turn a profit.

It’s not a secret that great customer service has a positive impact on the bottom line. A happy customer means repeat business and referrals. No one likes to be caught short-staffed or, on the flip side, to watch employees play SuDoku during their shift because there isn’t enough work to go around.

Whether you have three employees or 300, Cash Register Express™ and Restaurant Pro Express™ make it easy to manage your employees, set the schedule and ensure than everyone is doing the right job, in the right place, at the right time.

The point of sale software’s labor scheduler is an easy-to-use interface that offers a snapshot of how many employees will be working in certain time slots and what jobs they will be performing at that time. By offering a clear picture of which employees will be covering which stations, employers can be reassured they won’t be under- or over-scheduling, which will help control payroll costs.

Retail managers can take advantage of the job code function to set up responsibilities for employees, which makes assigning work tasks easy and fast. Employees can only select job codes assigned to them, so this function helps ensure that the right employees are performing their assigned duties, helping the business run more efficiently and ensuring that all stations are covered.

Business owners can also use the new Labor Cost Percentage Report to help them determine how many employees they need to schedule during certain shifts. Once they are created, the schedules may be printed for employees or copied from previous weeks, which saves managers time and money spent otherwise re-creating past schedules.

An integrated time clock allows employees to securely clock in and out of any point of sale workstation. For an added level of security, employers may opt to issue ID cards that eliminate “buddy punching.” The time clock function also enables supervisors to easily correct or input forgotten time clock entries.
For more information about workforce management options and other POS software features within Cash Register Express™ and Restaurant Pro Express™, please visit www.pcamerica.com.