According to the New York Times, Americans spend 37 billion hours waiting in line every year. That’s a lot of hours, so it’s natural that all of this lost time elicits annoyed responses: heads shaking, eyes rolling and complaining. Lines can be frustrating for the shopper, diner and employee.

Busy shoppers and hungry people have better things to do than wait around, so long lines may result in people deserting their items in-store or looking elsewhere for a restaurant with less of a line. Adding more staff can be expensive, so it seems like an easy fix would be to tell employees to work faster, which often makes a bad situation much worse.

Working as quickly as possible for hours at a time will also lead to an increase in mistakes and eventual burn out, meaning a higher turnover rate and lower company morale. Obviously, telling people to work faster is not a viable, long term solution so retailers and restaurants need to find other ways to mobilize their lines.

Since customers expect a positive customer service experience that does not waste their time, restaurants and retailers should consider a line busting mobile solution that will reduce customer check-out time or waits for a table at a restaurant, increase customer throughput and support coupons and discounts.

A mobile solution with line busting capability is a practical, long-term solution that will ensure shorter lines, less waiting and a more pleasant experience for shoppers, diners and employees.

For more information about how a mobile solution can help reduce lines at your restaurant with Restaurant Pro Express™ Mobile, please call pcAmerica at 1-800-722-6374.